The Federal Competition and Consumer Protection Commission (FCCPC) has issued a stern rebuke following reports of discriminatory actions against a passenger with reduced mobility at the KFC outlet in the Murtala Muhammed International Airport, Lagos.
The passenger in question was Adebola, son of a former governor of Ogun state, Senator Gbenga Daniel.
A statement signed by Dr. Adamu Abdullahi, Acting Executive Vice Chairman/Chief Executive Officer of the FCCPC, read: ”The FCCPC categorically denounces any form of discrimination against consumers, particularly based on disability, and asserts its commitment to upholding consumer rights.
”Section 17 of the Federal Competition and Consumer Protection Act (FCCPA) underscores the Commission’s mandate to eliminate practices detrimental to competition and consumer welfare while safeguarding consumer interests.
”Discriminatory conduct, as witnessed at the KFC outlet, is antithetical to these principles and will be met with firm action.
”Furthermore, the Discrimination Against Persons with Disabilities Prohibition) Act 2018 expressly prohibits discrimination against individuals with disabilities in any circumstance.
”The FCCPC, mandated by the FCCPA, is obligated to enforce all enactments aimed at protecting consumers, including those with disabilities.
”The FCCPC emphasizes that discrimination against persons with disabilities not only violates the law but is also contrary to societal values of compassion and inclusivity.”
In response to the incident, the FCCPC pledged to collaborate with relevant authorities to ensure appropriate redress for the affected consumer and hold the KFC outlet accountable for its actions.
The Commission commended the swift action taken by the Federal Airports Authority of Nigeria (FAAN) in temporarily shutting down the outlet and directing it to issue a written apology to the aggrieved individual.
The FCCPC also reiterated its unwavering commitment to ensuring that all consumers, regardless of physical abilities, are treated with dignity and respect.
The Commission encouraged consumers with similar discriminatory practices to report them through designated channels.
